EarthLink ISP Broadband Review

EarthLink is one of the highest-rated ISPs in terms of customer satisfaction that can be found on the net. Serving over five million subscribers, EarthLink offers what every user should expect from their Internet provider: high-quality connectivity; minimal drop-offs and ISP-generated intrusions; and exclusive blocking tools to control spam, pop-ups, and spyware.

However, this level of service does come with an above-average price. You will pay more for EarthLink's service compared to other low cost Broadband ISPs in the marketplace today.

Visit EarthLink ISP Broadband

 
Earthlink ISP Broadband
ISP-Rankings.com Ratings:
Price
8 / 10
Trial Period
5 / 10
Setup
7 / 10
Access Numbers
8 / 10
Tech Support
8 / 10
Computer Skills
7 / 10
Email Addresses
9 / 10
Cancellation
7 / 10
Overall Grade:
75%



 

Price
With EarthLink ISP Broadband, you get unlimited internet access for $19.95 per month for the first 6 months and $39.99 thereafter (Hi-speed DSL is 70 faster than dial-up service). You can also bundle your EarthLink Unlimited packages with discounted long-distance telephone service from Sprint. Save $2 per month when you pay for a year in advance (EarthLink Pre-paid package). When you bundle Sprint and EarthLink, Sprint will waive the $5.95-per-month charge each month for Sprint 7¢ Anytime Long Distance, saving you $71.40 annually. EarthLink ISP Broadband gives you Hi-Speed access to the internet through DSL, Cable, and Satellite, at very affordable prices.

Trial Period
EarthLink ISP offers a trial of a reduced price per month for the first 6 months but then switches to normal pricing thereafter. This is not one of the best trial period offers out there.

Setup
With EarthLink ISP, there are several different ways in which you can receive internet service, and therefore several different ways in which your service must be set up. With DSL and Cable there is no cost for activation and installation. For Satellite, however, there is a $349.95 equipment cost, and a $249.95 installation cost. Setup is easy and automatic with EarthLink's TotalAccess software, which is available on CD or can be downloaded online. You also have 24/7 access to customer support for any additional help that you may require during your setup period.

Access Numbers
EarthLink internet service provider employs thousands of dial-up access numbers for access in all states in the U.S., as well as Puerto Rico, the U.S. Virgin Islands and Canada. For all other calls made to international numbers or any other number located outside of the U.S. or Canada, EarthLink charges $0.15 per minute on top of what your phone company will charge you for the long distance fees.

Tech Support
At EarthLink ISP, toll free support is offered and technical support can also be contacted via e-mail or live chat 24/7. EarthLink has been known to offer excellent customer support, which is one of the reasons that they remain so popular.

Computer Skills Required
Relatively little computer skills are required when first starting with EarthLink. Activation and installation is free when you have DSL, or Cable access. With Satellite, however, there is a fee for these processes. It’s probably for the best anyway, as most people have no idea how to set up their satellite system for internet access.

Email Addresses
EarthLink ISP provides you with 8 e-mail addresses with their service - enough for the whole family - along with 10MB of web-space per e-mail address (up to a total of 80MB so you can create your own web sites if desired). This is a huge advantage when compared to other internet providers, as most only provide you with 1-2 e-mail accounts.

Cancellation
EarthLink ISP charges a fee for early cancellation of their services. If you have DSL, then they charge a $149.95 early termination fee. With satellite it’s more expensive, costing you $399.99 to cancel their services.

ISP Plans
HiSpeed DSL: $19.95/month (for 6 months)
Speed: 70X Accelerated
Hours: Unlimited
Features: VirusBlocker, ScamBlocker, SpywareBlocker, spamBlocker, Privacy Tools, Parental Controls Enhanced Search powered by Google, Easy Switch, EarthLink Personal Start Page, Free Photo Storage, Free EarthLink Jukebox

HiSpeed Cable: $29.95/month (for 6 months)
Speed: 100X Accelerated
Hours: Unlimited
Features: VirusBlocker, ScamBlocker, SpywareBlocker, spamBlocker, Privacy Tools, Parental Controls Enhanced Search powered by Google, Easy Switch, EarthLink Personal Start Page, Free Photo Storage, Free EarthLink Jukebox

HiSpeed Satellite: $69.95/month (+$349.95 equip. & $249.95 install.)
Speed: 9X Accelerated
Hours: Unlimited
Features: VirusBlocker, ScamBlocker, SpywareBlocker, spamBlocker, Privacy Tools, Parental Controls Enhanced Search powered by Google, Easy Switch, EarthLink Personal Start Page, Free Photo Storage, Free EarthLink Jukebox

Note: For EarthLink ISP Dial-Up packages and prices, please see our EarthLink ISP Dial-Up Review