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Price
Monster-ISP has a reasonable product when compared to the ISP majors such as AOL, MSN & Netscape. The price is rather cheap when compared to others on the market. The regular price for dialup is $6.95 per month, although the company offers a significant discount for prepaid plans over 6 or 12 months. Furthermore, their $9.95 Web Accelerated package has put them at the same price level as such leading ISPs as Netscape. Their DSL service price is based on local cable providers..
Trial Period
At Monster-ISP, there is no trial period to speak of.
Setup
Monster-ISP provides free setup to those signing up for their services. The Monster-ISP FAQ section leads us to believe that their clients are experiencing technical setup issues with the service. Therefore, we are waiting on more feedback about this ISP to make a final determination.
Access Numbers
Monster ISP has over 46,000 access numbers in the United States (46200 to be exact). This is very good when compared to other ISPs and is ideal for travelers. Note, however, that the company does not have coverage outside the continental USA.
Tech Support
Monster-ISP provides its customers with toll-free technical support over the telephone from 9 am until midnight. This is very good compared to other ISPs who charge for phone tech assistance, or have unruly hours. In addition, 24/7/365 coverage is available for online support via Online FAQs that provide a good support knowledge base.
Computer Skills Required
Users with some technical knowledge or computer expertise can use Monster-ISP. Since no software is required, set up can be done over the phone or online by filling out the Internet registration form.
Email Addresses
With Monster-ISP, you only receive 1 e-mail address. This is a great disadvantage when compared to other ISPs who offer several accounts for the same price.
Cancellation
Monster-ISP has experienced no problems with cancellation, as there is no penalty for closing your account. In fact, if you're not satisfied with the service you’ve received within the first 30 days, they have a 30-day money-back satisfaction guarantee.
ISP Plans
56K: $6.95/month
Speed: 56K
Hours: Unlimited
Features: No Setup Fee | Anti-VIRUS & Anti-SPAM Protection, Instant Online Account Activation (no CD required)
Web Accelerated: $9.95/month
Speed: 500% Accelerated
Hours: Unlimited
Features: No Setup Fee, Anti-VIRUS & Anti-SPAM Protection, Instant Online Account Activation (no CD required)
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